Privacy Policy

What kind of information do we collect?

We receive, collect and store any information you enter on our website or otherwise provide to us. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; login; email address; password; computer and login information; and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to particular pages, information about interaction between pages and methods used to navigate away from the page. We also collect personally identifiable information (including name, email address, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations and personal profile.

 

How do we collect information?

When you make a transaction on our website, as part of the process, we collect personal information you give us, such as your name, address and e-mail address. Your personal information will only be used for the specific purposes mentioned above.

 

Why do we collect such personal information?

We collect this non-personal and personal information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our users with ongoing technical support and assistance;

  3. To contact our visitors and users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;

  5. To comply with applicable laws and regulations.

 

How do we store, use, share and disclose the personal information of our site visitors?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell you our products and services. Your data may be stored through Wix.com's data storage, databases and general applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company comply with the standards set forth by PCI-DSS, as administered by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure processing of credit card information by our store and its service providers.

 

How do we communicate with our site visitors?

We may contact you to inform you about your account, to resolve problems with your account, to resolve a dispute, to collect fees or monies owed, to survey your opinion through surveys or questionnaires, to send updates about our company, or as necessary to contact you to enforce our user agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you by email, telephone, text messages, and postal mail.

 

How do we use cookies and other tracking tools?

How can visitors to our site withdraw their consent?

If you no longer wish us to process your data, please contact us at info@efpa.lu or send us a letter at 11 rue Beaumont, L-1219, Luxembourg.

 

Updates to the Privacy Policy

We reserve the right to change this privacy policy at any time, so please check back frequently. Changes and clarifications will be effective when posted on the website. If we make material changes to this policy, we will notify you here of the update so that you are aware of what information we collect, how we use it and under what circumstances, if any, we use and/or disclose it.

 

Questions and contact information

If you no longer wish us to process your data or for any questions, please contact us at info@efpa.lu or send us a letter at 11 rue Beaumont, L-1219, Luxembourg.